Customer Service Representative
Retrofit Environmental is seeking a Customer Service Representative (CSR) at our Little Canada, MN location. The CSR will be responsible for delivering an exceptional level of customer support, building and strengthening customer relationships, responding to customer inquiries, scheduling pick-ups, and upselling our services as applicable. The CSR must also ensure accuracy while processing orders, maintain customer database, and complete other administrative tasks.
Essential Duties and Responsibilities:
- Provide great customer service to our existing customer-base, through consistent outbound communication over the phone and through email
- Take incoming calls, identify need, offer, and provide Retrofit Environmental solutions, and/or pass to appropriate rep
- Provide timely and regular, customer contact, scheduling recycling pick-ups while increasing sales by adding additional waste streams
- Process all Usage Reports and assist the Sales team with necessary paperwork as needed
- Maintain clean and updated CRM, and billing software, as directed by management, including updating accounts, contacts, phone numbers, and pricelists
- Work with Operations to deliver on goods sold, including assisting with call backs and other customer-related activities
- Communicate and collaborate with management to efficiently offer the highest level of customer service
- Be aware of and comply with all company policies and procedures and Core Values
- Generate Hazardous Materials shipping documents using custom printing software
- Generate invoices from completed order paperwork
- Maintain digital records
- Perform other duties as assigned
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High Schools diploma or general education degree (GED)
- 2 years of Customer Service/Sales experience
- Associates degree (A.A.) preferred
Language Skills:
Ability to read, analyze and interpret complex technical documents. Ability to respond effectively to technical questions. Ability to communicate effectively with employees, managers, and customers.
Confidentiality Requirements:
This position requires the individual to have access to confidential customer information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.
Physical Demands:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 25 pounds at a time.
I understand the description of this job and the essential functions, as given above. I also understand that not all of the duties are described above, and that I will perform those above and other related duties as directed by my manager and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.
Benefits:
- Paid PTO and holidays
- Comprehensive medical insurance, dental & vision
- Health Savings Account
- 401(k) retirement plan that includes a company match
- Short Term Disability, Life Insurance, Accident & Hospital Insurance
- Company Paid Life Insurance & Long-Term Disability
- Education and Training Assistance/Tuition Reimbursement
The Retrofit Companies, Inc. is a woman-owned, family business that understands the importance of a healthy work-life balance. We offer flexible work schedules with remote work opportunities for those that work hard and meet their goals and we offer policies and procedures that enable employees to pursue balance.
To Apply:
Qualified candidates please apply here.
| The Retrofit Companies, Inc. is an equal opportunity employer |